![]() ![]() I genuinely hope the issue gets resolved without hassles and the unit works great. Then reinstall the full feature software from this link and also update the printer firmware. If you see it click on it and click Remove at the bottom. Open up the run command with the "Windows Key + R" key combo.If you see it listed, right-click on it and choose "Delete" or "Remove Device.” In the Devices and Printers window look for your HP Printer.In Windows, search for and open Devices and Printers.In Windows, search for and open Programs and Features.If it copies fine, please perform all the steps prescribed in these links one at a time to correct the situation.Īlso please try these steps to uninstall the printer software first. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty They will be happy to assist you immediately. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear. Scroll down to "Still need help? Complete the form to select your contact options" Enter Product number or select to auto detect Otherwise, if you get faint prints, please contact Hp phone support to get the printer replaced or upgraded. If it copies fine then the issue could be software related. If it copies fine, then the issue could be software related. Please place the required document face down on the flatbed scanner and touch the copy button. Please try to make a few copies directly from the printer without any intervention from the computer.If it copies fine then we should be able to address the other problems. Please make a few copies directly from the printer without any communication from the computer. Once we establish that the printer hardware is fully functional, then we should be able to address all of your issues. Did you make a few copies directly from the printer to isolate the issue further?įirst off, we need to isolate the issue to not being hardware related and eliminate all possible hardware issues.Īs you seem to have a few issues with the printer.Have you performed a hard reset on the printer?.I take it as a privilege to share this platform with you.įor better clarity and to assist you better I would require more information regarding this. You are a valued HP customer and it is paramount to assist you here. Superb effort, splendid troubleshooting and commendable diagnosis of the issue before posting. Good day! I read the post about the printer having issues while printing. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Please click “ Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Disconnect the power cord from the back of the printer.Make sure there are no paper jams or obstructions in the printer.You can check for firmware updates on the HP support website. Ensure that your printer has the latest firmware installed.The steps for printhead cleaning are usually available in the printer settings or through the printer control panel.Some ink-related issues can be resolved by cleaning the printhead. ![]() If necessary, replace them with new, genuine HP cartridges.
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